If you are a certified or verified assertion client of IQR and have a dispute concerning your certification or verification that you have been unable to resolve either through our Customer Service or Auditor, you may appeal in writing to our President & CEO at the IQR Corporate office.
Following the receipt of an appeal, an independent appeals panel will be appointed which is independent of the issue under consideration. A meeting of the appeals panel and the interested parties will be convened as soon as practicable. Evidence from all parties will be heard in confidence and the appeals panel will make a final and conclusive decision in writing to IQR and the Appellant.
If the IQR appeal procedure results in a rejection of the appeal being confirmed by IQR’s President & CEO, the applicant or certified organization is advised that the rejection may then be appealed to the Standards Council of Canada (SCC).
International Quality Registrars Corporation takes complaints against itself and its clients seriously.
Complaints about IQR should be submitted in writing, to the President & CEO of IQR at the main office address. We will ensure we understand your concerns fully and deal with the complaint fairly and promptly. You will be kept informed of progress and we will reply as soon as the complaint has been fully investigated.
Complaints about a registered or verified assertion client should also be submitted in writing. Having confirmed that the subject client is registered or verified by IQR, we will ensure that they are taking appropriate action and confirm how the issue has been dealt with during a subsequent audit or verification of the client. For this reason, these complaints may take longer to be fully resolved.
Public Knowledge of Complaints
IQR will not make complaints against itself or any of our client’s public unless required to do so by a court of law.